Faq

1. Do a thorough search of our collection of real dolls and make your selection
2. Go through the real doll’s description and make use of the custom option to create a love doll that’s totally to your taste and preference.
3. After customizing your love doll, click the ‘Add to Cart option; you’ll get two pops of ‘view cart and ‘check out options. If you would be interested in buying immediately, ignore the ‘Add to cart option and click on the ‘buy now option.
4. If you have gone for the ‘Add to cart option in step 3, then you have the opportunity to view your final order, after which you can proceed to enter a coupon (discount) code if you are entitled to a discount before you click on the ‘proceed to checkout,’ option to take you to the ‘checkout,’ page.
5. The checkout page equally allows filling in the order details, including your full name, address, location, phone numbers, and all other necessary details for delivery.
6. After successfully picking an order, you will be required to make payments for the order. To ensure the security of your data, an anti-fraud (SSL encrypted) technology was put in place. To make a payment, click on the ‘place order’ option.

Have you placed your order from RenoDoll yet? Then these are what you should expect;

1. Your order will be confirmed via email within 12 hours of payment.
2. Your sex doll’s arrival shouldn’t take more than 1 to 2 weeks. The production of traditional dolls takes at least three business days plus an addition of 5 to 12 for shipping and door delivery. For custom dolls, the production could take 5-20 days based on the selected customization.
3. A notification will be sent upon the complete production of the doll, and tracking will be provided through FedEx, or a UPS will be made available.
4. Our mission is to make sure your real doll gets to you as soon as possible; if, during this process, there seems to be some vagueness, feel free to reach out to us for clarity.

For some few countries, the USA and Europe included, we provide an offer of VAT pre-pay and taxes importation to avoid you having to deal with customer service.

For other countries like Japan, New Zealand, taxes on importation might be asked for during delivery. It needs proof of payment or an invoice to be submitted.

If you cannot provide the email confirmation or the invoice, we can be contacted to assist you with that.

Getting a sex doll from RenoDoll makes you eligible for freebies, so yes, you can get freebies. Our love dolls come with instruction manuals, wigs, a vaginal irritator, a comb, and a soft blanket for your real doll. We give out extra bonuses also, where we get to select and send some casual and fun lingerie that suits the love doll you selected.

It is possible to cancel your order. As soon as you can, send your order for cancellation to [email protected]. The rates at which you are refunded for canceled orders depend on when the notification for cancellation was sent.

• You will be fully refunded if the notification is sent within 4 hours.
• A 60% refund would be made if the notification was sent within 24 hours.
• A 40% refund would be made if the notification was sent within 48 hours.

However, it is not possible to make a cancellation order for custom dolls. Refunds cannot be made for Love dolls made to your preference and specifications.

There are three methods of payment available, Credit Card, Bank Transfer, and PayPal payment method. To make payment via PayPal, kindly reach out to [email protected].

Your online payment is secure; your data and security are important to us.

RenoDoll uses the SSL protocol to keep all your information safe. There is a green padlock to the left on the URL bar, followed by ‘HTTPS://’ instead of just ‘HTTP://,’ and this makes it encrypted.

The corporate system has complete protection, and we make use of the Credit Card/PayPal payment method for additional security.

It’s totally possible to make use of coupon codes whenever promotional offerings are being made. The advertisement code may be applied either through typing or through the copy and paste method in the box provided for the coupon code, and then click the ‘Apply coupon’ button to revise the orders in your total.

Kindly note that the box for the coupon code is present on the pages for both ‘cart’ and ‘checkout.’

1. If any of your information is incorrect; Your billing address such as your account, billing details (card number, expiration date, billing zip code, CVV/CVC), or there’s an unauthorized purchase and payment by the card owner, poor spending habits of the owner of the card, or card expiration, your credit card issuer will decline your payment. The payment will be refused and automatically sent back to your account in no time. Payments rejected due to anti-fraud billing address, card verification failure, or any other issues are not received by RenoDoll; these payments are pending.
2. Your payment failure can also be sorted depending on your country. Kindly put a call through to your bank for your card limitation checks and to make authorization to your cards for online, overseas, or cross-border payments.
3. You should also review the billing information you entered to be sure it matches your credit card information. If this happens to be accurate, kindly reach out to your bank for help.

However, in cases of payment failure, please put a call through to your bank or us at RenoDoll.

At RenoDoll, we make our worldwide shipping free for your comfort. While there are no hidden fees, duties and taxes depend on the Custom service charge and vary depending on the country.

An order, once placed, takes 1-2 weeks before you get delivery of your sex doll. However, orders in the US are shipped within 1-2 business days, and within 3-7 business days, you already have the delivery of your sex doll.

European orders take 7-15 business days to get delivery of their sex dolls, depending on how fast the custom processing is.

The production of all sex dolls takes 2-3 working days, and their delivery averages 5-10 working days.

All our dolls are manufactured and shipped from China. 

For in stock dolls, we will ship out from our USA or Europe warehouse

Custom import fees might be required in countries such as Canada, New Zealand, South America, Europe, and Australia; this is out of our control because it’s a requirement in most countries and the charges are usually between $50-$200, putting into consideration the type of sex doll. The buyer will make this payment.

However, for other countries, especially counties in the USA and Europe, there’s a pre-pay VAT and importation taxes services put in place, so you wouldn’t have to deal with customs after your order has been placed. However, should you be required to make payments, kindly reach out to us for help and advice.

For countries like Canada, Germany, Japan, Australia, and the UK, only submission of your proof of payment or your invoice, and you can provide your confirmation emails or your invoice from PayPal or reach out to us for help.

We put your privacy first at RenoDoll; our delivery comes in plain and durable shipping boxes that have no identification tag or label that can be recognized. There’s a guarantee of your product’s privacy at all times.

Your package will not include a brand label on the box or anywhere else. To protect the content of your package from being known, no one will know what’s inside your package except you.

A plain brown box will be used in the shipping of the sex doll, and other products will be shipped using our boxes to maintain confidentiality. Your privacy and data are our priority, and we always do all we can to keep them confidential.

Our products are delivered confidentially with protected packaging, and our customer’s details are protected within our privacy policy. The box does not contain labels or indications that can reveal its contents. For customs clearance, the sex doll is labeled mannequin, and the billing for the billing statement will be made under “MS WAREHOUSE” to remain discreet.

That’s not right. The international courier would not deliver the package to your post office address due to the specifications of the sex dolls (Large volume, Big size, e.t.c.)

Perhaps you have a PO Box address filled already; kindly update your address for your shipping line or reach out to send us a new detailed address. The FedEx or UPS delivery point closest to your pickup is recommended to be your shipping address; we will do an update for this, so your order can be sent to you correctly.