Shipping Policy

Delivery Information & Shipping Fee

Shipping, Customs & Taxes

Shipping and delivery of all our lifelike sex doll(s) are free to any part of the world.
No extra charge, no secret fee on any delivery to USA, UK & EU client
Every charge in the form of tax and custom levy has been enclosed in the cost of the product and has been sorted out by our management team.
Shipment to countries that have rigorous laws with respect to adult sex doll(s) will not be accepted.
Our company always makes an upfront payment on tax Levies & custom shipment fees to USA, UK & EU, which will later be added to the price by which our sex doll(s) will be sold to clients.
For countries like Australia, Canada, Norway, and South Africa, making an upfront payment of their custom taxes and shipment levy is impossible. As regards this, we are glad to share part of the levy with you. At the same time, we handle the administration of liaison with import customs in order for the workload to be manageable for you. In all, the standard fee added is £100, and majorly we will send the rough assessment of the value and cost of our sexy sex doll(s) before making payment.

Packaging

The package delivery of our realistic sex doll(s) is 100% private
Our life-size sex doll(s) are delivered in a simple brown box
The delivery company is not and will never be aware of what is in the package he is to deliver
Keeping your secret safe is our top priority
The material for shipment will be written as ‘Mannequin’ on the customs declaration.

Delivery

Our goal is to deliver all our goods as fast as we can to you, our dear esteemed client, so you can have an amazing and exciting moment with your favorite adult sex doll(s) and gain satisfaction.
Let it also be known that your love doll(s) were all made with hands; therefore, it will take a little time to complete it even though it was ordered and pre-assembled, as seen in the picture.
FedEx and UPS do our deliveries worldwide, they both give regular updates and tracking codes on the progress of your order, and the speculated time it will be at your reach.
Once the tracking number gets to your reach, you are free to call any of the courier services to fix a preferred date for your delivery.

A tracking code will be sent to you to use to monitor your goods between 3 – 4 days after it has been delivered so that you can do a follow-up. It will also be linked to your RenoDoll Account for easy access.

Be free to follow us on ‘MY CHOICE’ for UPS courier service to book a preferable date for your delivery.

Delivery Charges

To reschedule another date for your delivery if the first date was not convenient, all you need to do is to call the courier service directly to book a better day for the collection of your goods immediately, and you will receive details of your next shipment and code for tracking.
It is advisable to drop your cell phone number when booking your order as it is part of our customs that the courier gets in touch with you directly through your cell phone.
To show you how important you are to us, we will try our best to make sure the courier service gets in touch with you before the goods are delivered. Notwithstanding, you should call them time after time once you have received your tracking code to enable them to get information on your delivery terms personally from you.
You may not need us, but we are always available anytime you need our assistance whatsoever.

Once I order my realistic sex doll, what next?

Holidays and festive periods are the sum total of what slows down the movement of your product, including if there is a global pandemic. The weather and the activity in the workshop at the time of your order can not be predicted. Nevertheless, this step to step guide should give you details of how bookings are being made from start to finish for easy understanding.

Disclaimer

This chronological order of activities is not 100% guaranteed. It should not be assumed as an affirmation of the time the product will be delivered. Our organization will not be responsible should there be any hindrance caused by tight schedules, festive periods which include the Chinese new year, and other natural disasters such as COVID 19
The estimated period for delivery of any item is 3 to 6 weeks. Sometimes it could be delayed, or it can come faster; it all depends on the selection of your sex doll(s), which season of the year, your location for delivery, and the producer of the real sex doll.
The manufacturing process for Silicone Dolls such as Sino Dolls and Silicone Piper Dolls sometimes takes longer, while the manufacturing process could also be longer for ultra-realistic silicone dolls like Doll Sweet, Gynoid, and Starpery.
Once you pick an item and place an order, a confirmation code will be sent to you via email with detailed information about your order. We will also do a background check to make sure all the information is genuine, should there be a problem with the information you provided or we suspect any funny activities, we will reach out to you for confirmation
We always give our customers 24 hours privilege to effect any changes.
After that, your order will be taken to the production room and put in the queue for our team of experts to do a prototype of it.
Afterward, your sexy dolls are produced according to your specifications. The average time for production is 3 to 21 days; the speed-up process relies on the specifications.
Immediately after your life-size doll is completed, our team will take a quality control check-up to ascertain if the quality is the same as what our customers demanded. With your approval, pictures will be taken for company use only.
Once you are satisfied with your real-life sex doll(s) and vital modification have been done, your love doll is circumspectly packed and sent for delivery.
A tracking code will be sent to you once it gets to the courier service for delivery within 3 to 4 days. This is where the journey starts for your sex doll, and in 3 – 4 days, it will be delivered in the USA or 10 – 14 days for Europe & UK.
Please feel free to speak to our warm staff before placing your order for further activities according to your specifications. We will try our best to answer all your questions.
The waiting list differs according to the manufacturer, model, and season of the year, beginning from day 1 to 2 weeks for new or popular dolls. If you would like to know the average time to wait for your own specification of love dolls to be produced, please reach out to our management team before payment is made.
The time of the hair and the type of sex doll might lead to a delay in production time, and this might take a total of a day to 2 weeks+, especially for popular or new sex dolls that are released. To know the average time it would take to make your real doll, kindly reach out to us before payment.
Indemnity to productions and dispatch time includes excessive workloads, festive or national celebration days; this includes Chinese NY and natural disasters such as COVID 19
Due to the global pandemic and the war in Ukraine, we currently have little setbacks with deliveries. Don’t wait to get in contact with us to get a visible time for the dispatching of the product on our live chat.